UPDATE (20/07/09) : Finally managed to call the SA who served me, she explained to me that the first squeeze of the lipgloss is actually the oil, I apparently have to squeeze the oil out to get to the content. She admitted that she did not explain clearly to me the other day. And when I asked if i could still change the original back, she said I have to go to the store to let her check and see.
T____T major embarrassment and failure.
But but, I have something to justify! If you buy something and suspect that it is not what you wanted, will you use more of the products to ‘test’ or ’see’?
……………..
I have heard about sampling before buying in Kielh’s store and I was quite impressed about it. Well, that is true.
So, recently, I stepped into Kielh’s Mid Valley to browse since I have heard so much raves about Kielh’s balm and brightening scrub. And, the SA who served me was helpful with my queries and she even tested some of the products on my hand, including the lipbalm.
She offered me to try a SPF15 lipbalm in red in the store (with a Q-tip). I remember she was telling me that although the color looks really red, but it goes on nicely on the lips. True that, when I applied the color on my lips, I immediately like the color and told her to get me a tube.
So, I proceeded paying for the tube and she gave me 3 samples of other products. I went home happy.
So the next day, before I use any products, as usual, take a picture of it.
Then I realized, THIS IS NOT THE SHADE I WANTED!
So, stoned, I went to the kielh’s site to check for the shades.
And oh so I thought, it could be 58B instead of the 30G.
So, I called up Kielh’s and asked for the SA who served me (I got her namecard). She was not working. And the guy who answered my call just casually asked me to go back to the store to change it with the receipt. He didn’t sound apologetic at all. FINE.
continue reading "Dissatisfaction with Kielh’s"
Not sure what can I use it for…but it serves as a deco item on my desk now.
