Dissatisfaction with Kielh’s

UPDATE (20/07/09) : Finally managed to call the SA who served me, she explained to me that the first squeeze of the lipgloss is actually the oil, I apparently have to squeeze the oil out to get to the content. She admitted that she did not explain clearly to me the other day. And when I asked if i could still change the original back, she said I have to go to the store to let her check and see.

T____T major embarrassment and failure.

But but, I have something to justify! If you buy something and suspect that it is not what you wanted, will you use more of the products to ‘test’ or ‘see’?

……………..

I have heard about sampling before buying in Kielh’s store and I was quite impressed about it. Well, that is true.

So, recently, I stepped into Kielh’s Mid Valley to browse since I have heard so much raves about Kielh’s balm and brightening scrub.  And, the SA who served me was helpful with my queries and she even tested some of the products on my hand, including the lipbalm.

She offered me to try a SPF15 lipbalm in red in the store (with a Q-tip).  I remember she was telling me that although the color looks really red, but it goes on nicely on the lips. True that,  when I applied the color on my lips, I immediately like the color and told her to get me a tube.

So, I proceeded paying for the tube  and she gave me 3 samples of other products. I went home happy.

So the next day, before I use any products, as usual, take a picture of it.

Then I realized, THIS IS NOT THE SHADE I WANTED!

So, stoned, I went to the kielh’s site to check for the shades.

And oh so I thought, it could be 58B instead of the 30G.

So, I called up Kielh’s and asked for the SA who served me (I got her namecard). She was not working. And the guy who answered my call just casually asked me to go back to the store to change it with the receipt. He didn’t sound apologetic at all.  FINE.

The next day I called again thinking to look for the SA again, she was not there again so I guess she is just a part-timer. The guy ( i know the name too), just asked me to go back there asap to get it changed. When I asked if i could change it in other stores as Mid Valley isn’t too convenient for me. But sadly the answer is no. FINE. He told me that he would ‘extend’ the deadline till Monday for me. Which means within 7 days of purchase.

So, today I rushed to Mid Valley during my lunch time to get things done. Since there are only  shades: clear, 30G, and 58B, naturally I took the 58B. According to the website: Hue 58B is a sheer lip gloss with cooler red tones, similar to our Black Raspberry Lip Gloss.

I lingered in the store a while more to browse for other products. Then only I left.

Then, I came back to office and found that, AGAIN THIS IS NOT WHAT I WANTED either!

This is brown not red!

Now, where is the shade I tried and wanted????

I am pissed now, with myself as well since I didn’t check in the store itself.

I guess Kielh’s is just not for me. I dislike this color on my lips.

Now, it is staring at me on my desk. What should I do?